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Exchanges and Returns

If you are not satisfied with your SRF Hawaii direct purchase, then return it to us within 30 days from the date you receive the shipment. Please include the original receipt. We will exchange the item or issue a refund for the original purchase price. Exchanges are dependent on existing stock. Items must be unused and unwashed in original packaging to receive full refund. Refunds are issued in the form of original payment. Please note that we cannot refund any shipping or handling charges and all returns are subject to a 5% restocking fee.

All returns and exchanges should be shipped via insured mail in a secure package to:
SRF Hawaii
Attn: Mail Order
229 Paokalani Ave. 4F
Honolulu, HI 96815
USA

tel 808-926-1815
fax 808-926-1817
info@srfhawaii.com

If you would like to change or cancel an order, please email info@srfhawaii.com as soon as possible. We will try to accommodate your request but please understand that our order and shipping systems are designed to get orders on their way quickly and efficiently. Therefore, we cannot change or cancel an order once it has entered the shipping process.

USA Sales Tax

Sales tax is charged to those orders shipped within the state of Hawaii. The applicable tax rate is 4.712%. Sales tax is not charged to orders shipped to states outside of Hawaii.

Shipping and Handling

SRF Hawaii direct ships to all 50 United States via USPS. Customers in Hawaii should always select USPS Ground since shipping transit time is usually 1-2 days. Orders outside of Hawaii are always shipped via USPS Priority Mail. Shipping and handling fees are calculated on a per item basis and determined by item weight. Since these shipments are not trackable, SRF Hawaii is not responsible for lost shipments to APO addresses or PO boxes.

Orders are processed within 2-3 business days (Monday through Friday 9am-5pm, not including holidays), pending credit card authorization and verification. Orders shipped via USPS Ground should arrive in 3-4 business days from the order date. Orders shipped via USPS Priority Mail should arrive in 4-6 business days from the order date. Any orders valued $100 or more must be shipped to the correct billing address provided.

Please email info@srfhawaii.com for any additional information

 
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